Data Lab 247 Customer Support: How to Start

Every data recovery process begins with a simple online form, submitted to Data Lab 247.

To provide you with the best possible service, please submit a simple online form with the make, model and manufacturer of the drive or media as well as a few details describing the problem or failure that has occurred with your device. A reference or job number will then be issued and shipping instructions given.

Our professional recovery specialist will discuss your particular need after reviewing all of your submitted information. The evaluation is where one of our recovery specialists runs the inspection of the failed device for the accurate diagnosis of the problem. While each evaluation is different and depends on the type of damage and device, or media being checked, an evaluation usually involves the mechanical diagnostics and assessing data integrity. Upon completion, you will be informed of your data prognosis. Only upon receiving your authorization will we proceed with the process of recovering your data from your device or media.

Submit Evaluation Form

Data Recovery Process

1. Submit Evaluation Form.
2. Data Lab 247 staff will contact you with the estimated rate, turnaround, and shipping details.
3. Ship or bring your data-device. Free shipping or free pickup will be offered for eligible customers.
4. After completion of data recovery process you'll get a detailed report about recovered files.
5. If you satisfy with the result, proceed with the payment and get recovered data back.

You may monitor all steps of the recovery process at any time by using our internal online tracking system.

Questions? Contact Us:

Direct Call To the Lab: ☎ +1-416-762-1632

Send us a message from online Contact Form

Email us with General Inquires ✉ Send Email