How to Proceed: Fast-Start Instruction
- Confirm the cost of data recovery for your failed device. If you find that the cost is a tad out of your budget - contact us and work out the difference with one of our technicians. If you are a student, teacher, senior, or have a disability - you may be eligible for a service discount. Please ask for details.
- Next step is to save the online quote (pdf file format) and get the quote confirmation by email. The new ticket is generated every time you submit a quote. Every submitted quote request is getting registered with the traceable case number. So, at any time you log into your case, as Data Lab 247 customer - you will get the latest status of the data recovery progress, an access to browse recoverable files, how to make a payment, and many other useful tools.
- Select the location to ship or drop-in your failed device right in the online form and get all shipping, or driving instructions with the address, map, operating hours and other handy information.
- Ship or bring your failed device along with the printed copy of your service ticket (quote), or if you did not print the online service ticket - then just write by hand your service ticket number, name and your contacts, such as phone number and email address.
Frequently Asked Questions (F.A.Q about Data Recovery)
- Are there Instances when Lost Data cannot be recovered?
Yes, there are few instances when the damage to the hard drive is so severe that data recovery is not possible. Read more.. - Can I recover my data using Norton or other disk utilities?
We had known situations, when the drive had gone out without any 'dead sound' warning symptoms. Read more.. - Data Confidentiality, Privacy, Non-Disclosure Agreement (NDA)
We guarantee your Data confidentiality the strongest legislative and technical measures used in industry that prevent the unauthorized access or disclosure of customer's data. Keeping your data secure is the top priority for Data Lab 247. In fact, keeping secrets is essential part of our service. Read more.. - Data Delivery: Choose Return Shipping and Data Backup options
As soon as your data was recovered, you will receive a data recovery report. You will be asked to log in to our internal payment system where you can choose the most convenient data delivery option for you. Read more.. - Data Recovery Lab Warranty and Guaranties
Our services meet the highest standards in the data recovery industry. Our engineers and technicians in the lab work hard to retrieve every recoverable byte of the information from the failed data medium. Read more.. - Do you offer Data Recovery for Laptop, Notebook, or External Mobile Disk?
Yes, we do. The development of high-capacity laptop hard disks has enabled us to establish the advanced techniques in data recovery technology. As these drives are very small in size to comparison to desktop drives, the internal mechanics are miniature versions of their desktop counterparts, and so special tooling, equipment and handling procedures are required to facilitate the recovery of the data from these drives. Read more.. - How Can I prevent data loss? Data lab 247 answer.
Well, the word “backup” would be and is the only answer to that, but by the time you learn that - it may sound just a bit too late for when the digital medium already crashed and leaving you with no back up whatsoever or possibly some old back up that has no required data for the moment. Read more.. - How Long Does Data Recovery Take?
Here is a list of most significant complementary factors contributing to the extension of time to complete the data recovery project: Read more.. - How do I know that my Drive has been recovered
The complete list of all recovered files and folders is available to browse online for every job. Plus downloadable version in the text or PDF-format report is also available. Read more.. - I have few partitions on my drive. Is it possible to have access to them after recovery?
If the failed hard drive has multiple partitions, after recovery the restored data from each partition will be saved in its own separate folder. That is a basic data backup method we use and offer to our customers. Read more.. - What are the techniques used to recover data
Data Recovery process may vary from quite simple software recovery techniques to the chain of various sophisticated technological techniques involving processing disks with fine mechanic tooling in the clean room, reconstruction of destroyed elements of the drive - such as electronic circuit elements or pieces of original firmware. Read more.. - What can I do to protect my data and minimize my chances of losing data?
What can you expect after successfully finalized job? Read more.. - What happen if I Open the hard drive cover?
Opening the hard drive will not only void the manufacturer warranty, it also can cause losing your data permanently. In other words, it's a bad and unwise thing to do that render irreparable harm to device and digital information in it. The clean room laboratory operates in specifically air-controlled environment to prevent contamination of the crystal clean and smooth data disks from the contact with any contaminant air-born particles. Read more.. - What is Data Recovery
Data recovery lab is specialized in very particular branch of computer technology. Retrieving data from failed, damaged, or inaccessible computer memory storage device (such as hard drive, USB flash, or RAID in NAS) requires tremendous expertise in this industry and hi-tech innovations and developing the new digital recovery instruments to handle any complex project. Read more.. - What is a computer virus?
A virus is a program that is attached to other pieces of code, so that when the user tries to run the original program, they also unintentionally run the virus code. The virus code is designed to replicate itself and infect other programs, possibly in a modified form, and may also exhibit other behavior as well. Read more.. - What is the failed hard drive
The most frequent cause of data loss is the physical failure of hard disk drive (HDD) or SSD. Read more.. - What is your success rate?
Currently, there are a lot of speculations on the internet in regarding to the success rate of data recovery. Asking recovery rate from data recovery lab is like asking average body temperature in the hospital, where some patients are with the high fever and the others are cold corpse… yes, that’s giving you the perfect body temperature of 36.6. This joke is reminding that the differences do matter, especially in the situations when the actual spread of values in certain criteria niches is much more important than an average (which can be very misleading). Read more.. - When is It the Right Time to apply for Data Recovery Service?
Therefore, the choice of the company that will do the rescue project diligently and professionally is the very much responsible decision, the decision is either lose everything or safely get back your files, whether it's family photos, taken over the years or the company’s accounting records. Read more..
Technical Articles
- Acer Desktop computer: How to Remove the Hard Drive
Removing a failed hard drive from Acer desktop computer is the pretty easy operation. Normally, to open the case you to need remove couple of screws located on the front side of the case. Read more.. - Acer Laptop: How to remove the Hard Drive
Learn how to remove a failed hard drive from Acer computer. A few examples will help you to get the general idea about removing drive from every model of Acer laptop. Read more.. - Apple Mac data recovery procedure #1: Drive removal instructions for desktop
To remove hard drive from Mac computer you may need to determine your Mac model. On most computers with Mac OS X, you can find the model identifier together with serial number and configuration in the "About This Mac" window. Otherwise, find the serial number on the surface of your computer and determine your product model in Apple database. Few simple drive removal instructions presented below cover almost all desktops models. Read more.. - Apple laptop: How to Remove the Hard Drive and prepair for data recovery
Some of the Apple laptops (especially older models) require a bit of technical skills and patience to remove the data drive from the computer's guts. Plus, you may need a set of special screwdrivers and other tools. Apple support recommends using a qualified service person to do it, especially, if your computer is under the manufacturer warranty - as the removing the hard drive from Apple notebook may void the warranty, and there's always some risk of accidental damage to the computer. Read more.. - Application Failed. This media is write protected
Comparing the amount of LBA=5,860,466,688 sectors that are visible and explicitly available for computer operating system through the My Book Essential USB-port with slightly different, bigger number of LBA equal to 5,860,533,168 in total for the internal bare hard drive connected directly to the SATA port on computer motherboard, you may ask - Why the LBA numbers are different? Read more.. - Better offer for the same complexity level in data recovery service
So, the advice is simple: be aware when selecting the service provider. Do not be lured into easy-level rate offer that will be upgraded later to the maximum level you barely able to handle. We would love to turn your uncertainty into confidence and bring that 5-level system down to firm fixed and fair price that never goes up. We guarantee that all defective and failed hard drives fall into one single category – data recovery from bad hard drive, and every case has its firm price. Read more.. - Clicking, Screeching, Buzzing, Beeping, Noisy Sounds; Hard Dive's Heads and Platters
Clicking sound may indicate a very serious hard dive problem. Data recovery from clicking drives is a pretty complex process with high technology expertise requirements. The success rate of recovery depends on the source of the problem. Read/write head assembly failure and damaged platter's surface usually generate clicking sounds. Read more.. - Corrupt files
However, the files that are corrupted due to human/user errors or sabotage (deleted, over-written, reformatted, damaged by virus, and so on) could not be always automatically recognized and removed from the data recovery result. In such cases, the undetectable corrupted files could not be neither recovered nor repaired - as their bodies consist of data not belonging to the original files: such as empty sectors, digital fragments belonging to other files, or randomly generated/encrypted virus-code. Read more.. - Data Recovery for Apple Computers
Data Lab 24/7 supports all of the existing Apple-MAC computers with all versions of its operating systems for most discriminating and professional data recovery service. Data Lab team of experts would fight to the bitter end to save the last bit of lost user information from the affected hard drive. MAC users are provided with the same high-quality service, as PC users. Read more.. - Data Recovery for Hard Drives from Gateway Desktop Computers
1. Turn off the computer, disconnect the power cord. Read more.. - Data Recovery from mechanically well-functioning Hard Drive
Before using a data recovery software you must make sure that Software recovery tools can be applied only to the fully functional hard drive in the working condition. It must be obvious that you have a mechanically and electrically functional hard in your hands before continuing working with running device and applying any kind of drive-interacting software and manipulations, including data recovery software utilities. Read more.. - Dell hard disk data recovery: Drive removal instructions
Disconnect the power and data cables from the drive and from the system board. Read more.. - Dell laptop: How to Remove the Hard Drive and prepair for data recovery
This is a universal drive removal instruction for all Dell notebook computers, including Inspiron, Latitude, and Smartstep models. Read more.. - Error Message on Hard Drive Failure
When your hard drive is beginning to fail, it might start popping up with the error messages on the screen of your computer's monitor. Most likely, your computer gives you the information that a serious disk error occurred in the attempt to read/write drive. Read more.. - Gateway laptop (Notebook) hard disk data recovery
4. Slide the hard drive away from the hard drive connector. Read more.. - Generic PC case hard disk drive removal instructions
The advanced modern desktop cases come with tool-less HDD-holders. You don’t need even a screwdriver to remove hard drive from such PC. Just open the cover (couple of screws on the back for most models), slide away the couple of connectors from the drive (one from power supply, other from motherboard), and remove the drive from the internal bay. Read more.. - HP Compaq hard disk data recovery: Drive removal instructions (for Desktop)
To extract the hard drive from HP Compaq Mac desktop computer: Read more.. - Hewlett-Packard and Compaq laptop computer (Notebook) hard disk data recovery
Hewlett-Packard has developed numerous laptop models in different internal components layout designs. The purpose of this article is to help you to decide if it's worth to do the drive removal procedure by yourself or rather turn to qualified service agents. Bear in mind that servicing internal components increases the risk of damaging the computer which might not be covered under the manufactory warranty. Understand the risk and refer to the product's warranty before attempting to service the computer. Read more.. - How Hard Drive works: Firmware on Disk Platter and PCB
You might be surprised to find out of how a hard drive - as a separate device - resembles computer. Whether the drive is connected to a computer through an external box, or just powered from a separate power supply, the first thing it does is to start booting its own internal program, a firmware that acts just like a computer OS. That disk-service software (or microcode program) must boot itself: instantly, error-free, right off the drive is powered up on the computer's start up. Read more.. - How do I know my drive is not seen by BIOS or UEFI?
This is a description of simple test for an internal hard drive or SSD installed and used inside a computer and connected to motherboard through SATA or ATA port. While this is not a professional data recovery diagnostic, most of seriously failed devices can be isolated at this stage. The method is based on the fact that seriously damaged data storage device could not be identified by computer. Be aware that this test may potentially cause more harm and data loss to a device already suffering with mechanical/physical damage. Therefore it must be done quickly and only once. Read more.. - IBM Lenovo notebook computers: How to remove the hard drive from ThinkPad
Once the drive is removed, the drive bracket must be removed from the original drive. To do this, use a Phillips screwdriver to remove all the necessary screws. Use this picture as in the example. Read more.. - PCB: Do not Swap Circuit Board on Hard Drive If you Care about Data
If you ask any professional data recovery specialist about swapping circuit boards on drives - the answer always will be the same: Under any circumstances do NOT try swapping the circuit board on damaged, faulty hard drive with the one taken from another drive. Read more.. - Power and data cables for 3.5 inch desktop hard disk drive
Any desktop computer hard drive has two connectors, one for power cable and other for data cable. Read more.. - Regular and Raw Data Recovery
There is nothing unclear in the regular successful recovery. Regular recovery means high quality result for data in the normal format: exactly same files, exactly same folders, everything is the same, normal and regular. Read more.. - Remote Data Recovery
While sending some basic servicing commands to control HDD remotely is quite feasible, this practice could put both device and data at risk of being completely obliterated. The remote operator may simply not be able recognize the subtle symptoms of pure mechanical deterioration, such as disk platter erosion and scratching. When it happens, the drive turns into uncontrollable self-destructing machine not responding on any commands, including stop, sleep, or power-off. Read more.. - Sony VAIO Data Recovery
Using a small screwdriver, remove all screws which you find on the bottom. Read more.. - The cost of Free Diagnostic
Before we start talking about diagnostic, let's clarify the difference between estimation and diagnostic. Read more.. - Toshiba laptop(Notebook) hard disk data recovery
If you plan to replace the hard drive, you'll have to transfer the foil covering the drive and the bracket to a new drive. Read more.. - When Data Recovery Software fails
While most disk recovery utilities provide an excellent preventative maintenance by fixing minor software-inflicted errors, all and any of these programs can render the entire hard drive with all data unrecoverable. Even slightest mechanical defect or malfunction will turn the running hard drive into uncontrollable self-destruction mechanism that develops multiple physical defects on the disk platters. Read more.. - ZIF-24 Micro-drive from MacBook Air computer
Probably, your MacBook Air laptop has one of those Samsung micro drives presented on the picture. Other option for the latest Air-laptops is a solid-state (SSD) drive with the same zif-24 interface. Read more..
News Archive
- I tried R Tools R-Studio to do recovery
I'm using this drive with Tiger 10.4.11. The backup drive (a different external drive) was accidentally erased, and when I attempted to run a new backup, it kept freezing. I discovered that the Samsung drive had the bad sectors, and every time when a backup program hit a bad sector, it stopped backing up (iBackup, SuperDuper!). I finally tried R Tools R-Studio to do recovery. I managed to save a few folders, but now it can only access very few files, telling me that there is an input/output error or a bad sector. I can't clone the drive, I can't copy files. The drive keeps getting slower and slower. The folder structure is still intact - I can see all of the file names with no access to it. The drive has never been opened. Read more.. - I tried a new (working) controller board of the exact same type
The small amount of liquid was spilled onto drive in the SATA connector area. The liquid mostly affected the 15-pin power connector, and caused a short circuit local to that area. The short circuit did not cause the power supply to fail (was probably not a complete, zero Ohms short circuit). The liquid spill happened while drive was unattended and while the computer was in the sleep mode. The liquid short circuit probably had lasted for a few hours causing the connector's plastic heating and slightly melting at the connector, also damaging to two of the copper pins on the SATA connector and some corrosion on PCB. The liquid was isolated to just SATA connector area. Tested surface mount fuses on PCB with Ohmmeter, and they appear to be open-circuit (fuses SK1, SK3, SK4). Read more.. - Original Seagate HD in my HP IQ506 Touchscreen AIO PC
HP issued a warning that the Seagate HD firmware was defective. Has on HP website for IQ506 AIO touch screen PC the need to update the HD firmware to avoid the issue of the HD not being 'found' on start up. I did not know this 'emergency' update was required until AFTER the HD was not 'found' when trying to start the HP IQ506 AIO pc. The Seagate HD firmware is problem. The drive was working fine and the data was fine until the defective firmware faulted. Read more..